Skip to main content

Robin Francis & Sons Data Privacy Statement


Personal data is any information that could identify a person (data subject).  Personal sensitive data relates to information concerning a data subject’s racial or ethnic origin, political opinions, religious beliefs, trade union activities, physical or mental health, sexual life, or details of criminal offences.

A data subject is any identified or identifiable person whose personal data is processed by the data controller responsible for the processing.

A data controller determines the purposes for data processing and the way personal data is processed.

Processing is any action or actions performed on personal data such as collection, organisation, storage, erasure or destruction.  This list is not exhaustive.

Data Collection

Robin Francis & Sons obtain personal data that is required to provide services.  Robin Francis & Sons can source personal data directly from data subjects, via telephone and email correspondence and through when submitted via the contact form.  Personal data is not sourced externally however Robin Francis & Sons may receive personal data from third parties if the data subject has requested this transfer of data.

Categories of personal data collected by Robin Francis & Sons include contact name, address, telephone number and email address.  Additional information may be required to complete services however Robin Francis & Sons do not obtain personal sensitive data.

Third Parties

Robin Francis & Sons do not share personal data with third parties.

Data Processing

Robin Francis & Sons act as a data controller by processing personal data.  Processing must be with legitimate interest and compatible with the reason the data was originally collected.

Robin Francis & Sons may be required to contact data subjects in support of providing services and to respond to enquiries.  Robin Francis & Sons will not contact data subjects with marketing information.

Robin Francis & Sons may be required to process personal data for investigating, detecting and reporting crime; to demonstrating compliance with industry standards and to comply with any laws and acts that may apply.

Data Protection and Retention

Robin Francis & Sons have security measures in place to protect personal data and to strictly limit access to select persons of authority.  There is also a Firewall (security software) in place to protect internal information from the internet.

Robin Francis & Sons practise a 6-year retention period after which personal data is securely destroyed; this personal data can be reviewed at any time to determine whether it is still needed, and this can result in destruction of the personal data prior to the deadline of the retention period.  Please be aware that companies can keep personal data for longer if kept for public interest archiving or statistical purposes.

Google Analytics

When someone visits a third party service called Google Analytics is used to collect standard internet log information and details of visitor behaviour patterns.  This is to discover factors such as the number of visitors to various parts of the site.  This information is processed in a way which does not identify anyone; Robin Francis & Sons does not make, and does not allow Google to make, any attempt to find out the identities of those visiting our website.


Robin Francis & Sons may obtain data from cookies through  These are small text files that are placed on a computer by visited websites; they are widely used in order to make websites work or work more efficiently.  Cookies also enable delivery of more personalised content.  Most web browsers allow some control of most cookies through the browser settings.  Please note that in a few cases some of the website features may not function if cookies are removed from the browser.

External Websites may contain links to external websites.  Robin Francis & Sons are not responsible for the privacy practices of such other sites and encourage visitors to read the privacy statements of every website that collects personal data.

Your Rights

Data subjects have right of access to personal data retained by Robin Francis & Sons and the right to be informed; the right to rectify retained personal data that may be incorrect; the right to erasure; the right to restrict processing; the right to data portability; the right to not be subjected to automated decision making and the right to object and withdraw consent at any time.  Please contact Shane Francis to discuss personal data retained by Robin Francis & Sons:

01404 47823

[email protected]